Shipping policy
Effective Date: 01/01/2025
Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below to ensure a smooth shopping experience.
Shipping Locations
We currently ship to all addresses within New Zealand.
Shipping Timeframe
- Standard shipping delivery time is up to 8 working days from the date your order has been processed.
- Working days are Monday to Friday, excluding public holidays.
Please note that shipping times may vary based on your location, and certain circumstances (such as high demand or unforeseen delays) may affect the shipping time.
Shipping Fees
- Shipping fees will be calculated at checkout based on your location and the weight of your order.
- We offer free shipping for orders over [Insert Amount] (conditions may apply).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Delayed Deliveries
- While we strive to meet the expected shipping times, occasional delays may occur due to weather conditions, courier delays, or other unforeseen circumstances.
- If your order has not arrived within the expected timeframe, please contact us at contact@ezymarket.co.nz, and we will assist in resolving the issue.
Incorrect Address
- Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Damaged or Lost Items
- If your order arrives damaged or you believe it is lost, please contact us immediately within [insert number of days] days from the delivery date.
- We will work with the courier service to resolve any issues, and if necessary, we will send a replacement or process a refund.